Progressive Grocer Independent

DEC 2016

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Check Out Check Out Put Your Prepared Foods on the Map "If your competition — restaurants — are listed and rated on Yelp, Open Table, etc., you must be pres- ent on these sites as well for people to find you in a search. More than half of Millennials and a quarter of Baby Boomers will use their phone to find where they will eat their next meal. You [need to] have a pres- ence for people to find you in a search." — Kim Camp, Hillphoenix, at Progressive Grocer 's Grocerant Summit Career Advice "Be bold. Have self-confi- dence. When there's some- thing you want, let your interest be known. Figure out what you want or don't want; don't be scared to go sideways. Ask yourself, 'If I take this risk, what's the worst that can hap- pen? And can I live with it?'" — Kathleen Mahoney, Spartan- Nash, at Progressive Grocer 's Top Women in Grocery e-Commerce "Digital world: 3 billion active internet users, 3.7 billion unique mobile users, 2.1 billion social media accounts, 7.2 billion global population. Technology is 'eating everything.' e in-store and digital lines have blurred. e-Commerce is 10 to 11 percent of retail sales, but that trajectory is not going to flatten out, it will only increase. Customers are not hanging out where they used to. Millen- nials and Gen Z are digital-native — that is the new normal." — Dom Morea, First Data Corp., at NGA Financial Management & Technology Conference Future of Retail "Sales are flat; trips are declining, but baskets are going up. e impact of fewer trips is big. Where do you find growth? It's with the Millennials — Millennial dollar share will grow 70 percent by 2020, while Boomers' will decline 16 percent. Focus has shifted to the Millennials, but they are not all the same. Millennials are so- cially and health-conscious, but price-sensitive. You need to stand for something to reach them; your retail brand has to stand out." — Rob Hill, Nielsen Co., at NGA Financial Management & Technology Conference The New Normal "Food and identity have become inseparable. Where people spend their money has become intentional to sup- port a certain type of world or lifestyle. Expectations of food purveyors is increasing: how companies treat employees and animals, and how they source ingredients are all driv- ing food purchases. Nearly three-quarters of consumers sometimes purchase food based on social and environmental concerns, and consumers are willing to pay 5 to 20 percent more for local products. Tell the story and establish trust with your customers. Construct a narrative that resonates with customers; invite them into the whole experience." — William Rosenzweig, The Culinary Institute of America, at Progressive Grocer 's Grocerant Summit From Around the Industry Tips from industry experts to help independents improve their business. 34 | Progressive Grocer Independent | December 2016 Future of Business "Succession is not retirement; you don't have to retire for succession to begin. Set your goals before begin- ning the journey. Nearly 85 percent of family-owned businesses have not completed succession plans, and more than half (51 percent) haven't even started. More than 70 percent of family business owners now con- sider selling the business. Up to $40 trillion in family business assets will be transferred in the next 10 years." — John Loew, Baker Tilly, at the Wisconsin Grocers Association's Innovation Expo

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