Progressive Grocer Independent

OCT 2016

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October 2016 | Defining the Independent Market | 17 Bright Spots: Highest Rated Items Take Action Wherever department managers are on the satisfaction spectrum, the top findings represent a call to action. 1 Publish (internally) stringent requirements to become a professional department manager in your company. Don't perpetuate the "last clerk standing" as the likely next department manager. Make becoming a department manager more of a posi- tion for employees to aspire to. 2 Impose a strict 50/50 store visit ratio for supervisors in which half their visits are announced at least three days in advance and the remain- ing half are unannounced. is will give all department managers an op- portunity to plan for their supervisors' visits so that uninterrupted learning and communication can occur. 3 Offer annual management de- velopment courses on computer skills (as it applies to your stores), Works Well With Store Managers Meet Safety/Sanitation Standards Supervisors Treat Me With Respect Store Manager Practices Our Values Love My Job store finances, and how to handle a discipline issue. ese are the three topics that department managers requested most. 4 Inform and enforce the notion that anyone over- heard teasing another employee or manager about taking earned time off will be reprimanded. "Another vacation? Didn't you just have one?" shouldn't be acceptable questions. 5% 39% 56% Disagree Strongly/Disagree Agree Strongly Agree 5% 49% 47% 6% 46% 47% 10% 44% 46% 8% 46% 47% Source: 2016 Supermarket Department Manager Survey

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