Progressive Grocer Independent

AUG 2016

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GROCERY RETAIL ING GROCERY RETAILING A C E N T U R Y O F A C E N T U R Y O F A C E N T U R Y O F 8 | Progressive Grocer Independent | August 2016 Progressive Grocer Independent looks back at how it all started, and where Piggly Wiggly is headed in the next 100 years. By Katie Martin O n Sept. 6, 1916, Clarence Saunders set grocery re- tailing on end by opening his first Piggly Wiggly in Memphis, Tenn. e store allowed customers to enter the grocery aisles through a turnstile and actually select their own products, instead of handing a list to a clerk and having the order filled while they waited. e industry has never looked back. e store that invented the mod- ern grocery store didn't stop with self- service. Piggly Wiggly became the first to introduce many things that have become ubiquitous in a modern super- market. Perhaps most important, Pig- gly Wiggly was the first to franchise its name and model so independent operators could operate under this new self-service method. In the 1920s, Saunders lost control of the company, but the Piggly Wig- gly Corp. he had formed saw continued success as a franchiser. e franchise has gone through several owners, but in 2003, C&S Wholesale Grocers, based in Keene, N.H., bought the brand. To ensure that all Piggly Wiggly stores lived up to the banner's brand image, the Agenda 2000 initiative launched in 1994 to create standards that Piggly Wiggly stores needed to meet by the year 2000 and to set cri- teria for new stores coming into the franchise. After the standards were developed, a checklist was created for all stores to be graded accordingly. Action plans were developed and a timetable was given to get the stores up to standards within five years. e standards consist of two

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