Progressive Grocer

JUN 2016

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76 | Progressive Grocer | Ahead of What's Next | June 2016 Rising staRs MauRa O'BRien Human Resources Manager, ahold usa/ stop & shop new York Metro Noting high travel charges on district profit and loss, O'Brien worked with the relevant teams to transfer associates to locations that would help the company minimize expenses; transfers and re-evaluations resulted in savings of $110,000 in travel entitlements. As a member of the newly formed Customer Experience Leadership Committee, she im- proved associate training and morale, with new divisional standards such as Associate of the Month programs launch- ing throughout all Stop & Shop New York Metro stores. O'Brien received a company award for her work on the A&P store conversions. Julie PinaRd Human Resources Manager, ahold usa/stop & shop new York Metro A top driver of associate engagement, Pinard inspired her district to raise engagement and communication scores by four points, while associate develop- ment scores rose 10 points; she led in the region for mentoring, coaching and training new hu- man resources managers. She headed the MOM's part- nership with Yale University to offer classes for associates struggling with the challenges of motherhood, including medical and child care, and balancing the needs of a job with those of a child. Pinard received the 2015 ONEHR Hall of Fame award and was the 2015 Ahold USA Hu- man Resources Manager of the Year for her division. Jacqueline ROss senior director, Product development, innovation and integrity Own Brands, ahold usa Ross led a first-to-market launch of fresh meal kits into Giant Carlisle division stores, previously a market domi- nated by online grocers and meal delivery services. The easy recipes allow customers to create freshly cooked meals in less than 35 minutes. She headed a "health by stealth" program focusing on reducing salt and sugar in Own Brands products, deliver- ing an average of 6 percent sugar reduction and 15 percent salt reduction across multiple categories. Ross is an active member of several professional and community organizations, including Network of Execu- tive Women. lindseY sHaPiRO Produce/Floral district sales and Merchandising specialist, ahold usa/stop & shop new York Metro Shapiro assisted in the conversion of 25 former A&P stores to the Stop & Shop banner, including converting all produce departments to a marketplace setup. She held various associate training classes, including on cut fruit, produce excellence and sanitation, and also held a floral training class to walk floral leads through ordering, processing, upgrades, arrange- ments and department shrink; for the first period, produce sales were ahead of budget and shrink results on target. Shapiro has won Assistant Store Manager of the Year and Best in Class Customer Service Team awards. tRicia JOHnsOn district director, ahold usa/stop & shop new england Johnson opened a new store in an extremely seasonal district challenged with substantial volume surges and high sea- sonal staffing needs, creating an alignment within the region to support the plan and logistics for the opening. She partnered with human resources for the onboarding of 1,500 new hires, teaming with sales, operations and warehous- ing to ensure alignment, and represented Stop & Shop in sev- eral community partnerships and chamber of commerce meetings. Recipient of the 2015 District Director Award of Excellence for New England, Johnson is active in Ahold USA's Women Adding Value resource group, and serves as a coach and mentor to many at the company. staceY KennY deli/Bakery sales specialist, ahold usa/ giant carlisle Kenny tested the bakery department Thunder 7 Program in a Hagerstown, Md., pilot store, which involved the review of product mix and renovation; suc- cess meant that she could begin implementing the program in the rest of the district's stores. She helped develop the "New Deli Associate Training Manual," currently being implemented, and participated in, was certified for and facilitated a workshop for the Train the Trainer program, as well as training two team members to facilitate training in their respective districts. Kenny won awards for Out- standing Performance for Best Deli EBIT to Budget Q1 and Q2 2015, and for Best Deli Sales Versus Store Total 2015. elizaBetH lYncH internal communications Manager, ahold usa Lynch developed a communica- tion strategy around a corporate reorganization, arming leaders with toolkits to encourage dialogue and feedback from associates; the 2015 Associate Engagement Survey showed a five-point increase in communication dimension. She drove the strategy to join Ahold and its divisions together for the first-ever simulcast busi- ness meeting of 7,000 associates, leading a team of 20 associates and overseing all aspects of the event, from presentations and creative assets to vendor man- agement and logistics. Lynch produced a video series for the internal launch of Produce Mar- ketplace, and drove the communi- cation strategy celebrating winning store and produce managers. KatelYn MOntROnY deli/Bakery sales specialist, ahold usa/stop & shop new York Metro In addition to increasing her district's identical-store sales in deli and bakery, Mont- rony displayed a passion for people development, creating training plans for new manag- ers that led to the promotion of some associates from part- time to full-time positions. She played a key role in the conversion of 25 A&P stores to the Stop & Shop banner, working around the clock to reopen some of the stores in just four days. Montrony worked on the initial launch of the Project Thunder bakery remodels, and set up Ahold USA's regional show store on several occasions, also presenting at those events.

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