Progressive Grocer

JUN 2016

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Page 129 of 239

130 | Progressive Grocer | Ahead of What's Next | June 2016 Store ManagerS Courtney McClure Store #J-824, lafayette, Ind., the Kroger Co./ Pay less McClure used her back- ground in teaching to suc- cessfully train new assistant managers and other associ- ates in her district's depart- ment manager development program. Her success was due to her willingness to adjust her training processes to how different associates learn. Her store achieved the highest operating profit in its district, outperforming her wage goal by more than 2 percent, and met its shrink goal of 14 basis points. McClure's store was also in the district's top five for front end metrics, including speed of checkout and cash loss. Karla Moffet Store #335, oxnard, Calif., the Kroger Co./ food 4 less Moffet oversaw the suc- cessful opening of a replace- ment store, which was a new design for Food 4 Less, and helped recruit 100 new associ- ates from the community by visiting schools, churches and community centers. Her store was one of the top sellers in the district, with average weekly sales of $860,000, an increase of $300,000 from the old loca- tion. Additionally, the loca- tion was first in the division for sushi sales, and offered innovative bulk nutrition and organic departments. Involved in Kroger's Women's EDGE resource group, Moffet acted as a role model and mentor to others. Pantea naghIbI Store #858, north Seattle, the Kroger Co./QfC Naghibi led her store to achieve a 6 percent sales increase, along with higher profitability, in 2015. She kept her team informed on busi- ness results and celebrated individual and store successes through daily huddles. In just one example of her commitment to the commu- nity, she and her store florists delivered flowers to their neighborhood nursing home on both Mother's Day and Father's Day, as well as making and delivering wreaths to the cemetery for Memorial Day. Naghibi won a company scholarship for pre-paid tuition to earn her Retail Management Certificate, in addition to a college degree. MarISa robertS Store #305, South Victorville, Calif., the Kroger Co./ food 4 less Roberts was named the 2015 OSAT (overall customer satisfaction) champion for her district, where she actively engaged store teams to raise customer service awareness. The Divisional Cultural Council co-chair in her district, she was appointed co- president of the Ralphs/Food 4 Less Women's EDGE (Engage, Develop, Growth and Empower) resource group. After Roberts transferrred to Victorville, the store achieved one of the highest scores on acustomer satisfac- tion survey : 72 percent, six points higher than the divi- sion average. PortIa froSt Store #456, bartlett, tenn., the Kroger Co. After being promoted to store manager, Frost in- creased her store's weekly sales by 5 percent in the sec- ond half of the year. She also reduced overtime by improv- ing training and increasing the number of associates on the stocking crew. She created a Date Check program to keep fresh product available, which decreased district shrink; the successful program rolled out to more than 100 stores. Frost recruited several Kroger volunteers for a Faith in Action City Cleanup Day in Memphis to help beautify streets and neighborhoods. aManda gawron Store #30, Charlotte, n.C., the Kroger Co./ harris teeter Gawron was assigned as a training store director at her location, one of the com- pany's management training stores, where she successfully instructed and promoted eight management development trainees, and promoted nine department manager trainees. She reversed a downward trend and led a positive sales trend of 4.5 percent on aver- age, and bolstered customer service to mark a 105 percent increase in compliments in 2015. Gawron received Harris Teeter's Distinguished Store Director Award last year. aManda glatzer Store #562, wheeling, w.Va., the Kroger Co. Glatzer focused on mentor- ing to help develop associates' leadership skills; she groomed future managers via the Co- lumbus division's management training program. She and her team were able to exceed 2014 sales by 4.33 percent; additionally, they earned fifth place in their division in EBITDA. She serves on the board of directors for the Wheeling, W.Va., House of the Carpenter food pantry, and is communi- ty involvement pillar co-chair for the Columbus division Women's EDGE resource group. rena JohnSton Store #738, Spring, texas, the Kroger Co. Johnston helped achieve 12.54 percent sales growth throughout a year-long $12 million expansion/remodel at her store. Strongly committed to growing future leaders for Kroger, she identified, coached and developed two department heads for the re- tailer's management training program. She successfully completed her division's High Volume Store Leader program, and was also chosen as one of only five store managers in the Hous- ton and Dallas divisions to participate in the first Kroger Leadership Academy.

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