Progressive Grocer

JUN 2016

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126 | Progressive Grocer | Ahead of What's Next | June 2016 Misty Rains store Director, store #3088, silvis, ill., albertsons Cos./ Jewel-Osco Rains continuously raised the bar in terms of customer service, boosting district and division scores while simulta- neously increasing sales and lowering the on-hand inven- tory within her store. During a time of center store refresh and tough com- petition, she kept her store at a consistent "8" by thinking outside the box in regard to staffing and maintenance. Rains' endless energy and strong leadership skills made her a valued management- level employee as well as an excellent mentor for assistant directors and trainees. She also received the Customer Service Index trophy for the fourth quarter of 2015. CaRla BaliDO assistant Commissary Officer, Fairchild air Force Base Commissary, Wash., Defense Commissary agency (DeCa) Balido efficiently remod- eled the warehouse layout by strategically rearranging contractor-stocked items and segregating vendor items to the side. When a windstorm knocked out power, she ensured that customers completed their purchases and exited the darkened building safely, and then directed the removal of chilled and frozen product into storage rooms, thereby reducing both physical and fiscal losses. Balido boosted morale by involving employees in team- building projects such as Red Shirt Friday in support of the troops. ViCkie BaBst store Director, store #7715, Philadelphia, albertsons Cos./ acme Markets A 30-year Acme employee, Babst surpassed every finan- cial goal set for her store, including sales, EBITDA and identical-store sales rate. Her passion for customer service and staff training was solidified when her store finished 2015 among the best in the company in customer satisfaction ratings. Babst coordinates the annual WMMR Camp Out for Hunger event at Thanksgiving and the Brent Celek Foundation for Children, and she actively sup- ports, and has a close affiliation with, the Philadelphia Police Department. Maha elDaBaJa store Director, store #2590, Carrollton, texas, albertsons Cos./ tom thumb Considering her associ- ates' development and success one of her greatest accomlishments, Eldabaja in- vested time and effort in each associate to help them grow personally and professionally. Her team worked to mini- mize the impact of a compet- ing grocer, leading her store to weekly sales increases and exceeding the financial plan for the year. A leader in the company's Women's Network Group, Eldabaja helped to train and mentor employees to attain higher positions. ClaRissa heBeRt store Director, store #4163, arlington, texas, albertsons Cos. Hebert oversaw a six-month remodel, completed on time and on budget, that drove average weekly customer count from 9,900 to 12,000, a double-digit increase in sales, an average ticket increase of $3 and a five-point lift in customer satisfaction. The remodel process "al- lowed me the opportunity to acquire new leadership skills that I am using in becoming a better leader and employee," she asserts. Hebert is a member of the Southern Division Store Director Council, which inputs decisions for her district of 17 stores and helps coordinate the district newsletter. kathleen (kathy) MaWn store Director, star Market #7576, Boston, albertsons Cos./ shaw's and star Market Mawn successfully man- aged two high-volume Boston stores: Allston and Fenway. She led the Allston team to achieve an above-goal EBITD and, despite a competitive retailer opening across the street, guided the Fenway Star Market to achieve substantial year-over-year results. She was nominated to the Store Directors Council, chaired by the president of Shaw's and Star Market. Mawn has received multiple Shaw's and Star Market awards for attaining and exceeding exceptional results on the company's customer satisfac- tion index model. Congrats Amanda stORe ManageRs

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