Progressive Grocer

JUN 2016

Issue link:

Contents of this Issue


Page 112 of 239

Rising staRs Deann WRight District Manager, spartannash Co. Wright was responsible for the financial performance, as- sociate relations and customer Wright's commitment to professional development, was crucial to the success of her district, which boasts Assistant Store Director Training Program gradu- ates and has continuously achieved its customer satis- faction goals. service at all 14 stores in her district, representing $200 million in sales annually. Despite competition, defla- tion and other challenges, her district earned signifi- cantly more in EBIT dollars year over year. JennifeR gaMage Director, Customer service and Channel Development Logistic services, starbucks Coffee Co. Gamage successfully led the restructuring of Starbucks' customer service capabilities so as to move or- der management from broker to direct coverage. She implemented new processes and procedures to meet or exceed indus- try best practice stan- dards, and developed and implemented Oracle system enhancements that led to productivity efficiencies in the OTC space. Her work was critical to Starbucks' double-digit sales growth and record shares in the United States. tRaCy songstaD Director, Business Process Re-engineering, spartannash Co. Songstad developed, led and implemented the One Way of Working program to identify, approve and docu- ment best practices in prepa- ration for ISO certification. She and her Item Process Flow Improvement project team reduced numerous retail pricing issues, includ- ing weekly pre-ad issues, by 70 percent and the number of hotline issues by 47 percent. Songstad and her team in- spired a company-wide retail store self-audit, and created a process to log, analyze and report on the audits, with the goal of a less than 2 percent error rate. Connect with us to put a top performer in your healthy snacking lineup: [email protected] NATURAL PERFORMANCE *Source: Nielsen Perishables Group FreshFacts®

Articles in this issue

Links on this page

Archives of this issue

view archives of Progressive Grocer - JUN 2016