Progressive Grocer Independent

FEB 2016

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February 2016 | Defining the Independent Market | 5 VP, Brand Director Jeff Friedman 201-855-7621 [email protected] EDITORIAL Editorial Director Joan Driggs 224-632-8211 [email protected] Editor-in-Chief Katie Martin 224-632-8172 [email protected] Managing Editor Bridget Goldschmidt 201-855-7603 [email protected] Digital Editor Kyle Shamorian 224-632-8252 [email protected] Art Director Bill Antkowiak [email protected] Art Director Regina Loncala Contributing Editors Kari Underly A D V I S O R Y B O A R D Lauren Johnson, Newport Ave. Market; Barnaby Montgomery,; Larry Elias, B&R Stores; Regina Koetters, Marty's Market; Jenny Jorge, Compare Foods; Nat Caputo, Joe Caputo & Sons A D V E R T I S I N G S A L E S & B U S I N E S S National Marketing Executive Shari Levenson 201-855-7623 • Cell: 516-659-4370 [email protected] Midwest Marketing Manager John Huff 224-632-8174 [email protected] Western Regional Sales Manager Elizabeth Cherry 310-546-3815 [email protected] Eastern Marketing Manager Maggie Kaeppel 630-364-2150 • Cell: 708-565-5350 [email protected] Northeast Marketing Manager Mike Shaw 201-855-7621 • Cell: 201-281-9100 [email protected] Marketing Manager Janet Blaney 630-364-1601 [email protected] Classified Advertising Terry Kanganis 201-855-7615 • Fax: 201-855-7373 [email protected] Advertising/Production Manager Jackie Batson 224-632-8183 • Fax: 888-316-7987 [email protected] Classified Production Manager Mary Beth Medley 856-809-0050 [email protected] MARKETING & PROMOTION Director of Market Research Debra Chanil 201-855-7605 [email protected] Audience Development Manager Shelly Patton 215-301-0593 [email protected] List Rental The Information Refinery 800-529-9020 Brian Clotworthy Reprints and Licensing Wright's Media 877-652-5295 [email protected] Subscriber Services/Single-copy Purchases 978-671-0449 or email at [email protected] UNITED STATES MARKETS CANADIAN MARKETS Convenience • Grocery/Drug/Mass • Convenience Store Brands • Specialty Gourmet • Pharmacy Multicultural • Green • Foodservice President & CEO Harry Stagnito COO Kollin Stagnito VP & CFO Kyle Stagnito SVP, Partner Ned Bardic Chief Brand Director Korry Stagnito VP/Custom Media Division Pierce Hollingsworth 224-632-8229 [email protected] Production Manager Anngail Norris Human Resources Manager Sandy Berndt Strategic Marketing Director Bruce Hendrickson 224-632-8214 [email protected] Corporate Marketing Director Robert Kuwada 201-855-7616 [email protected] Director of Digital Strategy Matt McGuire 224-632-8180 [email protected] Director of Events Ken Romeo 224-632-8181 [email protected] Audience Development Director Cindy Cardinal Cover Story Outstanding Independents Cream of the Crop: PGI recognizes incredible independent operations in a variety of categories. Features 24 Protecting Data Retailers can never be completely secure, but some practices can help reduce the risk of a data breach. 29 Tips for Happy Customers By investing time in customer service training for your employees, you can help ensure satisfed shoppers. 34 The New Approach to Meat Independents need to meet new demands put on meat departments, including local, transparency. Departments 6 EDITOR'S NOTE: I'm Crushin' on You 42 CHECK OUT: Outtakes from the Outstanding Independents 570 Lake Cook Rd, Suite 310 Deerfield, IL 60015 • 224 632-8200 2016 I N D E P E N D E N T S OUTSTANDING 8

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