Progressive Grocer Independent

OCT 2014

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October 2014 | Defining the Independent Market | 5 EDITORIAL Editorial Director Joan Driggs 224-632-8211 [email protected] Chief Content Editor Meg Major 724-453-3545 [email protected] Editor-in-Chief Katie Martin 224-632-8172 [email protected] Managing Editor Bridget Goldschmidt 201-855-7603 [email protected] Senior Editor James Dudlicek 224-632-8238 [email protected] Senior Editor Anna Wolfe 207-773-1154 [email protected] Digital Editor Kyle Shamorian 224-632-8252 [email protected] Art Director Regina Loncala [email protected] Contributing Editors Mark Batenic, Bob Buonomano, David Diamond, Peter Larkin, Leslie G. Sarasin, Renée M. Covino and Brian Numainville A D V E R T I S I N G S A L E S & B U S I N E S S VP, Group Publisher Jeff Friedman 201-855-7621 [email protected] Midwest Marketing Manager John Huff 224-632-8174 [email protected] Western Regional Sales Manager Elizabeth Cherry 310-546-3815 [email protected] Eastern Marketing Manager Maggie Kaeppel 630-364-2150 • Cell: 708-565-5350 [email protected] Northeast Marketing Manager Mike Shaw 201-855-7621 • Cell: 201-281-9100 [email protected] Marketing Manager Janet Blaney 630-364-1601 [email protected] Account Executive/ Classified Advertising Terry Kanganis 201-855-7615 • Fax: 201-855-7373 [email protected] Advertising/Production Manager Courtney Warnimont 224-632-8215 • Fax: 888-847-1791 [email protected] Classified Production Manager Mary Beth Medley 856-809-0050 [email protected] MARKETING & PROMOTION Director of Market Research Debra Chanil 201-855-7605 [email protected] Audience Development Manager Shelly Patton 215-301-0593 [email protected] List Rental The Information Refinery 800-529-9020 Brian Clotworthy Reprints and Licensing Wright's Media 877-652-5295 [email protected] Subscriber Services/Single-copy Purchases 978-671-0449 or email at [email protected] President & CEO Harry Stagnito COO Kollin Stagnito VP & CFO Kyle Stagnito SVP, Partner Ned Bardic Chief Brand Director Korry Stagnito VP/Custom Media Division Pierce Hollingsworth 224-632-8229 [email protected] Production Manager Anngail Norris Human Resources Manager Sandy Berndt Strategic Marketing Director Bruce Hendrickson 224-632-8214 [email protected] Corporate Marketing Director Robert Kuwada 201-855-7616 [email protected] VP/Events John Failla 201-855-7634 [email protected] Director of Digital Media John Callanan 203-295-7058 [email protected] Audience Development Director Cindy Cardinal STAGNITO BUSINESS INFORMATION PUBLICATIONS Cover Story Remaking Habits Lake Mills Market, the frst new grocery store in town in nearly 40 years, strives to push the envelope while meeting customers' needs. Features 16 Online Shopping: Clicking to Buy Independent retailers ofering online shopping have a unique opportunity to build trust with their customers. 20 Succession Plans: Good Succession Planning — or Die? The Demoulas/Market Basket drama highlights the need for independent grocers to have a workable succession plan. 24 CART Case Study: By the Numbers A cloud-based accounting system gives Strack & Van Til real-time data. Departments 7 EDITOR'S NOTE: Fresh Perspective 28 BUTCHER'S BLOCK: The Value of Sharing 30 IGA INDEPENDENT INSIGHTS: Build Trustworthy Brands 31 NGA INDEPENDENT INSIGHTS: Ripple Effects 32 THE INDEPENDENT'S EDGE: The Importance of Authenticity 33 FMI INSIGHTS: Be a Driver of Sustainability COVER PHOTO: Vito Palmisano 570 Lake Cook Rd, Suite 310 Deerfield, IL 60015 • 224 632-8200 10

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